Welcome to our customer support page! If you are on this page, it probably means you need our help with your KidzAudio speaker or online purchase. We will do our best to solve your problem as quickly and conveniently as possible.

Denken Sie daran, dass KidzAudio Produkte mit einer 24-monatigen Garantie ausgestattet sind, die ab dem Tag berechnet wird, an dem Sie das Produkt erhalten haben. Remember that KidzAudio products come with a 24-month warranty, calculated from the day you receive the product.

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About our Music Box

The MUSIC BOX is very easy and intuitive to use. The clearly designed control panel has colored buttons and clearly recognizable symbols for the individual functions. Music, audio books, recordings or other audio sources can each be selected with their own button.
In order to use all functions of the MUSIC BOX, a USB stick is required. To use the USB stick with the MUSIC BOX, you have to create three directories: “music” for music, “book” for radio plays and “recordings” for microphone recordings. For compatibility reasons, we recommend using audio files in MP3 format.

You can view the MUSIC BOX manual as a PDF file here.

The scope of delivery includes the MUSIC BOX speaker box with the factory-installed black carrying handle, three additional carrying handles in different colors to choose from, self-adhesive silicone feet and a USB-C charging cable.

  • Bamboo is a natural product. To protect against dirt and ensure a long service life, the bamboo housing was sealed with natural linseed oil.
  • Do not use alcohol, benzene, thinner or acids to clean the housing.
  • If your MUSIC BOX is not going to be used for a long period of time, make sure to turn off the power supply.
  • Avoid special stress such as: B. particular cold or heat, severe dryness or humidity, mechanical vibrations or shocks.
  • When placing objects on unsealed surfaces, color changes may occur at the contact points. In diesem Fall empfehlen wir die Behandlung mit den vom Möbelhersteller empfohlenen Reinigungs-/Pflegemitteln. To avoid color changes, place the device on a suitable surface.

Processing the order

Follow the steps below to complete your order:

  • Go to the product page – click here,
  • Add the product to your shopping cart by clicking the “Add to Cart” button,
  • Click the shopping cart icon in the top menu and then click the “Checkout” button.
  • Fill in the fields of the form and then choose the payment method,
  • Depending on the payment method you choose, follow the next instructions,
  • After completing your order, you will receive an email confirming your purchase. If you have not received this, please check your SPAM folder.
If you have chosen to pay by bank transfer, you will also receive an email with our bank details and a link to change the payment method. Orders paid by normal bank transfer will be processed after the funds have been credited to our account.

All products are shipped via DHL courier service from our warehouse in Germany.

Orders placed and paid for before 3:30pm will be dispatched the next working day (Mon-Fri).

The delivery times by courier service are usually:
– for shipments within Germany 1-3 working days,
– for shipments outside Germany 3-5 working days.

Setting the delivery date, redirecting the shipment to the pickup point and other delivery options are possible on the DHL website after entering the shipment number or by clicking the shipment tracking link on the dedicated order page.

Cancellation of an order is only possible if the order has not yet been processed and prepared for shipping. This is usually possible if the wish to cancel is expressed on the same day. Cancellation can be communicated by message on the order page or by email using the form on this page.

The procedure for returning an order and the conditions for canceling a purchase contract can be found here.

The invoice issued by our store is in digital form (PDF) and is sent to the customer to the email address specified in the order. Emails with invoices will be sent to the customer on the 3rd day after the goods are shipped.

Frequently Asked Questions (FAQ)

This could be due to a defective or incorrectly or not formatted USB stick. Please check on the PC whether the USB stick works here. If necessary, reformat the stick and create the three folders “music” for music, “book” for audio books and “recordings” for your own recordings with the MUSIC BOX. Fill the “music” and “books” folders with appropriate content.

Please check whether the USB stick is formatted correctly (FAT file system) and whether the three required folders “music” for music, “book” for audio books and “recordings” for your own recordings are created correctly. Please make sure that appropriate audio content is stored in the “music” and “book” folders. Please also check whether the USB stick is firmly seated in the USB port or whether it has become loose.

The MUSIC BOX saves the exact position of the last audio track played when it is switched off, or the last track played when recording your own recordings. This takes a few seconds. If the MUSIC BOX is switched on again during this time, the MUSIC BOX may not be able to be switched on. In this case, please switch the MUSIC BOX off again, wait 2-3 seconds and then switch it on again.

To do this, three folders must be created on the USB stick: “music”, “book” and “recordings”. The contents of these folders are then accessed using the category buttons. A music file should therefore be copied to “music” and audio books to “book” in order to be assigned correctly. Recorded content is automatically stored in the “recordings” folder.

The new KidzAudio MUSIC BOX has a headphone output for standard stereo headphones with a 3.5mm jack connection. Playback is mono on both channels.

Playback of the MUSIC BOX only works via its built-in speaker. You can play a Bluetooth® source via the MUSIC BOX (this is the active speaker, i.e. the receiver). However, it does not work as a source for Bluetooth® headphones.

Other formats also work perfectly: FLAC, WMA and WAV, for example, are no problem.

The MUSIC BOX does not have an integrated storage medium. Die MUSIC BOX verfügt über kein integriertes Speichermedium. The MUSIC BOX stores the microphone recordings in this directory in MP3 format.

Please pay attention to the correct spelling of the folders to be created. The folder names must be written in all lowercase letters and the names must be exact: music, book, recordings.

The description in the operating instructions may be a bit technical here. A technician always prefaces a folder with a period and a backslash, but these characters must not appear in the folder name. The three folders only need to be named music, book and recordings.